1. Am I getting a refund on my membership because of COVID-19?
We’re sorry, you will not be receiving a refund. The total time of our temporary closure will be credited to your account and able to be used when we re-open.
2. Is my account frozen? Will I be charged a freeze fee?
All information regarding freezing your account will be sent to you via text message and email that will require a response from you. If you do not receive a text message, please email us at firstname.lastname@example.org. Please respond to the text message. You will not be subjected to a freeze fee.
3. How will my account be credited back and what does this mean?
The prorated amount of your membership dues will be credited back based on the number of days we are temporarily closed (beginning on March 17th, 2020). If you have a prepaid membership, your expiration date will be extended by the number of days of our temporary closure.
4. Can I cancel my membership?
We’re sorry, at this time we are unable to process any cancellations. If you wish to cancel your membership when we re-open, you will need to follow the cancellation procedures per your membership contract.
5. What happens to my personal training sessions?
Any personal training sessions that were scheduled during our temporary closure will be credited back to your account to use at a later date.
6. When are you re-opening?
We hope to re-open as soon as possible. We are continuously monitoring any and all updates from the local and federal governments. We promise to give you information as we receive it and that we’re working on coming back better than ever.
As always, it's worth fighting for and we thank you for all of your support. If you have any additional questions that were not answered here, please reach out to us at email@example.com.
March 26, 2020